Boiler Servicing &
Aura Heating Plans

Here at Aura Heating we offer a range of affordable Aura Heating Plans, designed to protect your boiler/heat pump from unexpected problems. Our heating servicing cover is designed to help you effectively manage your maintenance and repair costs.

Starting at just £8.25 a month for new boilers and £12.25 for heat pumps, our Aura Heating Plans (formerly service contracts) offer you additional benefits, including annual service, no surprise repair bills and 24/7 helpline.

Please note this is a boiler/heating repair plan and not insurance.

Or give us a call on 02392 252171
air source heat pump installers Hampshire

Why choose our service plans at Aura Heating

Our boiler cover and heat pump service plans are designed to make servicing and maintaining your heating system simple, convenient and affordable. 

Regular servicing is essential to ensuring your boiler or heat pump remains efficient and safe throughout its lifetime. Our care plans enable you to spread the cost of routine maintenance with fixed monthly payments, meaning there’s no large outlay when it’s time for an annual service. Also, they offer peace of mind all year round so that if something goes wrong, we’ve got you covered.

Our care plans:

  • Include all parts and labour
  • Don’t require you to pay an excess when you need us
  • Put employed engineers, not subcontractors, at your disposal
  • Include 24/7 emergency call out
  • Cover either your boiler or air source heat pump

Additional Options

Rented Properties

Gas Safety Certificate









Electric Boiler including ASHP



Plumbing & Drainage



Home Electrics



Both Above (P&E)



Unvented Cylinder Service



Gas fire service


Last Revised March 2023
Please note that this is a boiler/heating repair plan and not insurance.

2023 case study

Why do I need a care plan?

Although a care plan isn’t obligatory, it offers cover for many other eventualities – not just your appliance’s annual service. Our basic package is an affordable way to spread the cost of servicing, but we offer additional packages with more comprehensive cover.

Choose our System Care plan if you’d like help to be assured should something go wrong with your pump, radiators, system pipework or time and temperature controls. Or you can opt for our System Plumbing Electric plan to cover your hot and cold water pipes, gas supply, internal drainage and home electrics. The higher the level of cover, the greater your peace of mind.

Our locations

Our heating engineers operate across South England, serving customers in Berkshire, Dorset, Hampshire, Wiltshire, South London, Surrey, and Sussex.

hampshire heating engineers
Aura Heating Photography, Havant, Hampshire, UK.

9th March 2023

Photograph by Sam Stephenson, 07880 703135,

Why choose Aura Heating?

The key difference between our boiler cover and regular boiler insurance is that we do not charge an excess fee when our heating engineers are called out to fix a problem, which provides added peace of mind that should something go wrong, it can be resolved without the worry of paying a call-out charge.

For landlords, we offer the option of adding your mandatory Gas Safety Certificate to the monthly payments, making the whole package affordable.

We employ our team of heating engineers – we don’t usually use subcontractors – so you can rest assured we’ll be with you as soon as possible and act in your best interests. So whether you need to book your annual service or have an urgent problem that needs immediate attention, we’ll come out.

Some of our customer reviews

  • DM D’Cunha
    1 week ago
    Professional, punctual and polite. Thankyou for the work fitting my new boiler.
  • Patricia Jones
    1 week ago
    Nothing was too much trouble & i found everyone professional & yet very friendly. If i had any questions, they would be answered clearly, precisely & in a friendly manner. First class. I’m not very sure what date my boiler was installed.
  • Nick
    1 week ago
    A heartfelt thank you for outstanding service i wanted to extend my deepest gratitude for the exceptional service provided by your team in fitting our new boiler. From start to finish, the process was hassle-free and efficient, making what could have been a stressful experience remarkably read more
  • Stephanie Northcott
    2 weeks ago
    Really happy with the work carried out installing a fab new boiler. New thermostats fitted to the radiators and even the leak on my kitchen tap (which i’ve had for 8 years! ) has stopped now! Really nice people to deal with too. Thank you!
  • Lynne Dryden
    3 weeks ago
    The team had an engineer visit within 24 hrs of my contacting them. The engineer was friendly, professional and thorough. He explained everything he was doing. I am very impressed with the service i received.
  • Consumer
    1 month ago
    I was very pleased with aura heating. Gary the boiler fitter who arrived was very professional and always willing to help in anything we wanted to know. He explained thoroughly so we understood. After his work he left everything spotless. So would i recommend aura heating “read more
  • Greg Floyd
    1 month ago
    Quick and simple no drama boiler replacement. My 15 year old boiler needed replacement and aura delivered parts on friday, replaced the boiler on saturday. Also replaced the original controller a few days later. Comms were excellent at every stage. Thanks for a great service. Greg
  • Andrew McPhilbin
    2 months ago
    What can i say but i have experienced a service par excellence, which is a rare find post covid. From start to finish these guys ticked the boxes. Communication was bang on point throughout, and although a unforseen problem occured during the install, the engineer/ tech read more
  • Jim Johnson
    2 months ago
    Friendly and efficient staff, the job was completed quickly and i’m very happy with the result

Frequently Asked Questions

During your site survey, our engineers will look at your existing system, the size of your radiators, and the design of the existing pipework. We'll also ascertain where the heat pump can be placed and assess the type and efficiency of your existing insulation. 


In addition, we'll carry out a sound assessment, which is necessary for compliance with planning requirements. This will ensure that any noise the unit produces doesn't exceed a certain level.

While the units produce some noise, it is not excessive, and we have not received complaints regarding noisy appliances. We find an Air Source Heat Pump noise is similar to an electric toothbrush or an electric shaver.

Like Satellite TV dishes (when they grew in popularity), were given ‘Permitted Development’ (PD) rights Heat  Pumps are the same. In most cases do not need Planning Permission for an Air Source Heat Pump. As part of the pre-installation checks an assessment should be done to ensure that the installation will meet the PD rights or advise you of what steps may be taken to meet the PD rights if it doesn’t. Sometimes, this is as simple as putting a wooden structure over the heat pump but alternatively you may need to apply to your local authority if you cannot meet the PD rights. If you live in a Conservation Area or your property is Listed, then it is likely you will need Planning approval from your local authority.


Absolutely. Heat Pumps can replace both oil and gas boilers, as well as electric storage heaters. In addition, they are more efficient than all these types of heating, potentially saving you upwards of £1,000 per year on energy bills. 

You can combine your Air Source Heat Pump with solar panels to create a super-efficient and environmentally friendly system. Depending on the size of your solar array, you may even be able to power your Heat Pump entirely with solar energy.

Heat Pumps are capable of heating your entire property. We'll determine the pump size needed to heat your home at the site survey and recommend radiator sizes if required. We have fitted Heat Pumps in three-bedroom semi-detached houses as the sole heating source, as well as small one bedroom properties and also larger 5/6 bedroom houses. A heat pump is sized to heat the property, based on the heat the property requires, this should be individual to each installation. 

Its one of the biggest myths that heat pumps are only suitable for new build properties, naturally the newer the property the better the overall insulation envelope of the property and the smaller size heat pump you would need. However, at Aura Heating we only install into the ‘Retrofit Market’ and have installed heat pumps successfully in properties that have been built well over the 100 years ago. Our energy assessment will calculate the heat that is required within the property to ensure the heat pump is suitable, and capable of heating the home.

Contact our heating engineers today

To learn more about the boiler cover and heat pump service plans we offer, contact our team today. We’ll happily advise on which cover plan might suit you best and arrange appropriate cover whether you’re a homeowner, tenant, or landlord.