Boiler Servicing &
Aura Heating Plans

Here at Aura Heating we offer a range of affordable Aura Heating Plans, designed to protect your boiler/heat pump from unexpected problems. Our heating servicing cover is designed to help you effectively manage your maintenance and repair costs.

Starting at just £8.25 a month for new boilers and £12.25 for heat pumps, our Aura Heating Plans (formerly service contracts) offer you additional benefits, including annual service, no surprise repair bills and 24/7 helpline.

Please note this is a boiler/heating repair plan and not insurance.

Or give us a call on 02392 252171
air source heat pump installers Hampshire

Why choose our service plans at Aura Heating

Our boiler cover and heat pump service plans are designed to make servicing and maintaining your heating system simple, convenient and affordable. 

Regular servicing is essential to ensuring your boiler or heat pump remains efficient and safe throughout its lifetime. Our care plans enable you to spread the cost of routine maintenance with fixed monthly payments, meaning there’s no large outlay when it’s time for an annual service. Also, they offer peace of mind all year round so that if something goes wrong, we’ve got you covered.

Our care plans:

  • Include all parts and labour
  • Don’t require you to pay an excess when you need us
  • Put employed engineers, not subcontractors, at your disposal
  • Include 24/7 emergency call out
  • Cover either your boiler or air source heat pump

Additional Options

Rented Properties

Gas Safety Certificate

£3.50

Fuel

LPG

£2.50

Fuel

Oil

£4.50

Cover

Electric Boiler including ASHP

£5.00

Cover

Plumbing & Drainage

£4.00

Cover

Home Electrics

£4.00

Cover

Both Above (P&E)

£7.00

Cover

Unvented Cylinder Service

£3.20

Cover

Gas fire service

£5.00

Last Revised March 2023
Please note that this is a boiler/heating repair plan and not insurance.

2023 case study

Why do I need a care plan?

Although a care plan isn’t obligatory, it offers cover for many other eventualities – not just your appliance’s annual service. Our basic package is an affordable way to spread the cost of servicing, but we offer additional packages with more comprehensive cover.

Choose our System Care plan if you’d like help to be assured should something go wrong with your pump, radiators, system pipework or time and temperature controls. Or you can opt for our System Plumbing Electric plan to cover your hot and cold water pipes, gas supply, internal drainage and home electrics. The higher the level of cover, the greater your peace of mind.

Our locations

Our heating engineers operate across South England, serving customers in Berkshire, Dorset, Hampshire, Wiltshire, South London, Surrey, and Sussex.

hampshire heating engineers
Aura Heating Photography, Havant, Hampshire, UK.

9th March 2023

Photograph by Sam Stephenson, 07880 703135, www.samstephenson.co.uk.

Why choose Aura Heating?

The key difference between our boiler cover and regular boiler insurance is that we do not charge an excess fee when our heating engineers are called out to fix a problem, which provides added peace of mind that should something go wrong, it can be resolved without the worry of paying a call-out charge.

For landlords, we offer the option of adding your mandatory Gas Safety Certificate to the monthly payments, making the whole package affordable.

We employ our team of heating engineers – we don’t usually use subcontractors – so you can rest assured we’ll be with you as soon as possible and act in your best interests. So whether you need to book your annual service or have an urgent problem that needs immediate attention, we’ll come out.

Some of our customer reviews

  • Alwyn Stocks
    1 week ago
    Mannie was on time , polite and efficient.
  • Ludo Ndhlukula
    1 week ago
    Easy to contact customer service to request appointment changes, or for any queries. The service engineer (stuart) was polite, professional and did an excellent job. He talked me through summary of what he did during the visit. He also left the electrical cupboard, where the boiler read more
  • June Metherell
    1 week ago
    Mannie was such a warm friendly person. He was very helpful when i asked him questions, and he was very informative
  • Janette Russell
    1 week ago
    Alan arrived promptly having sent an eta and was efficient and thorough. I’m very happy with the service given and am pleased i chose aura to fit my boiler, taking advantage of the aftercare.
  • ian harland
    1 week ago
    Alan was prompt, polite, courteous and provided an efficient service. Exactly what you want from a boiler service👍😎
  • Christopher Palmer
    1 week ago
    Damian was brilliant as usual, fast and efficient, fixed a small issue and only had 1 cup of coffee!!
  • Xanda
    2 weeks ago
    We have been with aura gas for 20 years and have recommended it to many of our friends. We have a maintenance agreement which has been well worth it. Whenever we had problems (and we had many that turned out not to be the boiler) they came read more
  • Mr Paul Young
    2 weeks ago
    Great company had my boiler installed 9 years ago and have had regular yearly services the latest being carried out by alan today – can’t fault the customer service and alan was polite professional and a pleasure to deal with
  • Heather McCready
    4 weeks ago
    Efficient and friendly service for my annual boiler servicing, thank you damian

Frequently Asked Questions

During your site survey, our engineers will look at your existing system, the size of your radiators, and the design of the existing pipework. We'll also ascertain where the heat pump can be placed and assess the type and efficiency of your existing insulation. 

 

In addition, we'll carry out a sound assessment, which is necessary for compliance with planning requirements. This will ensure that any noise the unit produces doesn't exceed a certain level.

While the units produce some noise, it is not excessive, and we have not received complaints regarding noisy appliances. We find an Air Source Heat Pump noise is similar to an electric toothbrush or an electric shaver.

Like Satellite TV dishes (when they grew in popularity), were given ‘Permitted Development’ (PD) rights Heat  Pumps are the same. In most cases do not need Planning Permission for an Air Source Heat Pump. As part of the pre-installation checks an assessment should be done to ensure that the installation will meet the PD rights or advise you of what steps may be taken to meet the PD rights if it doesn’t. Sometimes, this is as simple as putting a wooden structure over the heat pump but alternatively you may need to apply to your local authority if you cannot meet the PD rights. If you live in a Conservation Area or your property is Listed, then it is likely you will need Planning approval from your local authority.

 

Absolutely. Heat Pumps can replace both oil and gas boilers, as well as electric storage heaters. In addition, they are more efficient than all these types of heating, potentially saving you upwards of £1,000 per year on energy bills. 

You can combine your Air Source Heat Pump with solar panels to create a super-efficient and environmentally friendly system. Depending on the size of your solar array, you may even be able to power your Heat Pump entirely with solar energy.

Heat Pumps are capable of heating your entire property. We'll determine the pump size needed to heat your home at the site survey and recommend radiator sizes if required. We have fitted Heat Pumps in three-bedroom semi-detached houses as the sole heating source, as well as small one bedroom properties and also larger 5/6 bedroom houses. A heat pump is sized to heat the property, based on the heat the property requires, this should be individual to each installation. 

Its one of the biggest myths that heat pumps are only suitable for new build properties, naturally the newer the property the better the overall insulation envelope of the property and the smaller size heat pump you would need. However, at Aura Heating we only install into the ‘Retrofit Market’ and have installed heat pumps successfully in properties that have been built well over the 100 years ago. Our energy assessment will calculate the heat that is required within the property to ensure the heat pump is suitable, and capable of heating the home.

Contact our heating engineers today

To learn more about the boiler cover and heat pump service plans we offer, contact our team today. We’ll happily advise on which cover plan might suit you best and arrange appropriate cover whether you’re a homeowner, tenant, or landlord.