Don’t Just Take Our Word For It…

Don’t Just Take Our Word For It…

Posted on February 8, 2022

We quite often sing the praises of our amazing customer service team and engineers on our social media channels. We have an incredible team of staff who work really hard – And it’s always great to hear how pleased our clients are with the service we have provided.

We know how important it is to feel like you can trust a company when you employ them to carry out work in your home – Especially if it’s an investment like a new boiler and heating system. You may find yourself online scrolling through reviews, seeing what other people have to say about a company’s workmanship, service and reliability.

So we thought we would share the answers to your most burning questions – Directly from our customer reviews. See exactly what our customers have to say about our boiler and heating services! You can find all of their reviews on Trustpilot and  Google if you want to see more!

Are Aura Heating a reliable company?

When you are looking for a heating engineer to service our current boiler or fit a new heating system, you want to know they are reliable. Luckily, our customer’s think we are just that!

‘Good, reliable company.’ Sharon

‘An excellent company’ Mrs Price

‘Thank you – it is such a relief to have a reliable heating system. I have already noticed the difference in efficiency – hot water is actually hot – my shower heats almost immediately!’ Suzanne

What is the customer service like at Aura Heating?

No one wants to deal with a company with bad customer service – Whether that’s from the office team that are answering your calls, or the engineers you invite into your home. Here at Aura Heating, we are really proud that our customer’s value our service as highly as we do.

‘Great service from Poppy in the office and Gary fitted the boiler.’ David

‘We had a good experience from Aura Heating from start to finish… Very pleased with our new heating system.’ Sharon

‘The office staff – in particular, Poppy and Ashley too, were amazing and kept us updated from start to finish. On the actual fitting day, Glenn worked like a trojan to get the job done in a day.’ George

‘Office staff were helpful not pushy! Quickly assessed, good price given… Out came GLENN right on time! What a worker! Never stopped from start to finish! Quality of work excellent!’ Hazel

‘We are very pleased with the service and product’ Juliet

‘The whole team from the initial phone call to the finished boiler fitting were outstanding. ‘ Mrs Price

‘I was impressed with how quickly they came out, diagnosed the fault, ordered the part required and came back for a second visit to fix the issue.’ G-man

‘We were full of praise for the quick response from aura heating from start to finish. The fitters went beyond the extra mile to give us an excellent service.’ Mr Worth

‘They did a fantastic job in just one day, our gas was on and our heating was working perfectly, all the pipework was neat and tidy, all brilliant office staff and engineers.’ Gerald

‘Easy experience from start to finish great customer service and excellent product cannot fault at all’ Chris

‘This company was quick to deliver, within a few days of ordering. It is an easy company to deal with. The boiler installers were very efficient and exceptionally pleasant.’ Vivian

‘Just to thank you for my new central heating and hot water system and especially a big thank you to Louise who organised everything! A very efficient company who did everything they said, when they said they would, with a superb modern installation in my flat.’ Ian

‘I had a new boiler fitted & the whole experience was first class, from office contact & communication to the aftercare.’ Mr McManus

‘Superb service from start to finish. The quote was simple to understand, didn’t feel pressured to take up the work and the communication on all aspects was very good.’ Dan

‘Steve serviced our boiler today and installed a smart thermostat. He was friendly, cheery, knowledgeable and helpful – a great service, thank you.’ Tim

‘I am impressed they fitted my boiler on Christmas Eve not many firms would have done that they made sure I was not without heat over Xmas’ William

‘Aura Heating provided an excellent service fitting a new boiler system.’ Alessandra

Are Aura Heating engineers tidy?

This question might not be one that you find yourself typing into Google, but it’s one that will almost certainly cross your mind when an engineer comes through your front door. Are they going to make a big mess? This isn’t something you need to worry about with our engineers – Often described as meticulously tidy!

‘They worked in a tidy way and left no mess.’ Sharon

‘Clean, tidy, good customer service!’ Hazel

‘He was very clean and tidy in his work’ Juliet

‘The engineer was polite, knowledgeable, discreet and efficient. He left all work areas clean and tidy.’ Suzanne

‘Nothing was too much trouble and he was very thorough and meticulously tidy. ‘ Mrs Price

‘The fitters were very tidy and polite. We can’t praise them enough for their professional approach to the work they did. ‘ Mr Worth

‘Steve, the engineer, was excellent – punctual, clean and tidy, very knowledgeable – and we felt we could trust him immediately.’ Dan

Can I use a funding scheme through Aura Heating?

Many of the jobs we carry out are via funding schemes and grants. For more information on these, just give our friendly customer service team a call and they will be happy to go through the details with you.

‘My Mother, who is in her seventies, had a new boiler installed earlier this month, through funding. We were both totally impressed with the speed of the process from start to finish.’ George

Would you recommend Aura Heating?

We all want to use a company that is well recommended – It just gives you such peace of mind, doesn’t it? We are so grateful to all our lovely customers who take the time to write a review, sharing their experience and recommending Aura Heating to others.

‘Great service… would recommend them’ David

‘Had been recommended Aura and they did a great job – arriving on time and finishing within the day’ John

‘Very good service, no issues. Would recommend.’ Bill

‘I highly recommend Aura Heating & team as from start to finish with the process of the boiler being approved, with the outstanding help from Louise in the office to the installation by the engineers who were courteous & efficient throughout, keeping my tenant informed of their works. ‘ Maria

‘Our boiler was replace by one of your engineers . Greg did fantastic job. He was efficient and professional. I am truly recommend your services to anyone.’ Magdalena

‘I feel that the customer comes first, as far as Aura Heating is concerned. Highly recommended, by me!’ Vivian

‘I will have no hesitation to recommend you to my friends, thank you once again.’ Iain

‘From stat to finish I was kept informed about everything they were doing I would recommend them to everyone’ William

‘Friendly team, stick to their deadlines and I would highly recommend.’ Imran

‘I will highly recommend Aura Heating to friends and family.’ Alessandra

‘I’m very happy with the service I received from Aura Heating and wouldn’t hesitate to recommend to others.’ Kevin

‘I would definitely recommend Aura to friends and family.’ Dan

‘The standard of workmanship exceeded my expectations & I can only recommend the engineer & company as a whole. All COVID protocols were adhered to. Highly recommended & this is not something I do routinely!)’ Mr McManus

You Can Trust Aura Heating

We know it’s so important for customers to know the credibility of a company before employing them to carry out work.

We pride ourselves on the workmanship, skills and expertise of our local heating engineers and customer service team. As you can see from the reviews we’ve shared above!

Here at Aura Heating we try to make it as easy as possible for customers to check our credentials so you know that we are a company you can trust. You might also be interested in our previous blog where we’ve put all our credentials in one place.

If you have any questions at all, then please do give our friendly team a call and they will be more than happy to help.