Your Heat Pump Guarantee

Or give us a call on 02392 252171
samsung heat pump

Guarantee for your air source heat pump

Guarantees are an essential aspect of your air source heat pump purchase. They ensure that should any issues occur with your appliance during the guarantee period. A heating technician can be sent out to perform repairs free of charge.

In order to enact the guarantee, your air source heat pump must be installed by an MCS-certified engineer and registered within three months of installation. 

air source heat pump installer hampshire
air source heat pump service plan hampshire

What’s the difference between a warranty and a guarantee?

At Aura Heating, we’re proud to offer two-year guarantees as standard on the products we install. The key differences between a warranty and a guarantee are:

  • A guarantee is typically free, while a warranty includes a premium for cover, much like an insurance policy.
  • A guarantee covers all parts and labour, not just a selection, meaning that whatever happens, you can get an Aura Heating technician out to resolve the issue.
  • Warranties enable manufacturers to charge a call-out fee should a fault occur. A guarantee usually covers the whole product without any unexpected and unwanted expenses. For example, provided your heat pump is serviced each year, there will be nothing to pay if something goes wrong. 

Of course, it’s always important to check the terms and conditions of your agreement. For the guarantee to remain valid, your air source heat pump should be checked and serviced once a year by a qualified engineer. 

 

Air source heat pump guarantees with Aura Heating

At Aura Heating, we are approved installers for Samsung and Mitsubishi air source heat pumps. Both these manufacturers offer a two-year air source heat pump guarantee on their products as standard, but these can be extended to seven years with a suitable service plan. 

Once your heat pump has been installed, we’ll provide the manufacturer with the key details of your appliance, such as its location and serial number. The guarantee will then be approved by the manufacturer. After that, it’s simply a case of ensuring your heat pump is serviced annually. 

Unlike some air source heat pump installers, we at Aura Heating will ensure an engineer returns annually to carry out servicing, so that the lifespan of your unit can be maximised. We know that helping to maintain your heating system after installation is the key to building a trusting relationship and giving you complete peace of mind.  

heat pump installer hampshire

Air source heat pump care plans

One of the main benefits of an air source heat pump is that it requires very little maintenance besides an annual service. You can expect your heat pump to last for at least 15 years – and even longer with proper maintenance. With an Aura Heating air source heat pump service plan, you can rest assured that all your heating needs are considered. 

We have several levels of cover available, from a basic plan that provides a convenient way to spread the cost of your annual servicing to comprehensive packages that cover an array of home care needs, including the radiators and valves, water pipes, drainage, and home electrics. 

Simply get in touch with our team to find out more, or visit our dedicated heat pump care plan page for further details. 

Benefits of air source heat pumps

There are numerous benefits to replacing your gas boiler with an air source heat pump. Not only does the high efficiency and low carbon footprint of the appliance mean you’ll save money on energy bills, you can also be sure your home is adequately heated in times of extreme cold, since the units work at temperatures as low as -25°C. 

Investing in an air source heat pump before 2025 also means you can benefit from a government grant thanks to the Boiler Upgrade Scheme, which significantly lowers the cost of purchase and installation. Other funding is also available to selected households, and could mean up to 100% of the cost is covered. Speak to the team at Aura Heating today to find out if you qualify for one of these schemes. 

boiler upgrade scheme
air source heat pump maintenance hampshire

Why choose Aura Heating?

The engineers at Aura Heating are experts on air source heat pumps. Not only can we advise on which heat pump would be best for your property, we are also MCS certified, meaning that every installation we carry out meets the highest industry standards. 

With over ten years’ experience in the grant-funded sector, we will advise you which schemes you are eligible for, helping you to save thousands – and potentially up to 100% of the purchase and installation costs – on your new heating system. 

Our engineers deliver a friendly and professional service and will visit your property annually to ensure your appliance is maintained as required by the manufacturer, keeping the guarantee valid. We also offer air source heat pump service plans, giving you complete peace of mind when it comes to the upkeep of your unit and overall heating system. 

Some of our customer reviews

  • Mr John Ruddy
    4 days ago
    The engineer listened to all my grievences before looking at the boiler. He raised the temperature of the boiler which he said was too low. He then explained about the workings of the heat pump and improved the drain for any condensation. The system is now read more
  • Lee Stevens
    6 days ago
    Amazing company and engineer, they fitted a new boiler and refused to leave until the job was complete so an older couple could once again get heat and hot water. They were there from 8am to 9. 15pm. Engineers like this are hard to find. They even read more
  • Lee Stevens
    6 days ago
    Amazing company and engineer amazing company and engineer, they fitted a new boiler and refused to leave until the job was complete so an older couple could once again get heat and hot water. They were there from 8am to 9. 15pm. Engineers like this are hard read more
  • Lauren Blair - Rains
    2 weeks ago
    Had a great experience dealing with aura heating. Their quote was very competitive and was the final price. The majority of the work was carried out by greg with help from louis on the last day. They were both always checking i was happy with what read more
  • wendy Burford
    4 weeks ago
    Excellent work and very professional at all times. Looking forward to the heating to be on and having a warm home. Thanks. On behalf of the home owners
  • AMNE MARIE WRIGHT
    1 month ago
    Aura did an amazing job of installing our air source heat pump central heating in just 3 days. They were very courteous and considerate when it came to the placing of the radiators and their size. They worked hard and did an excellent job. The electrician also read more
  • Anne Marie Wright
    1 month ago
    Aura did an amazing job of installing our air source heat pump central heating in just 3 days. They were very courteous and considerate when it came to the placing of the radiators and their size. They worked hard and did an excellent job. The electrician also read more
  • Campbell Wilson
    1 year ago
    Arrangement was easy to do. I wasn’t expecting to pay upfront but this was fine but the payment system didn’t work so had to make a bacs payment direct. The engineer arrived on time and was polite. Alan was honest about the repairs to read more
  • roger t
    2 months ago
    Aura called to arrange the annual service and the engineer attended on the date arranged, did the service without fuss,very polite leaving no mess. Ko

Frequently Asked Questions

Air-source heat pumps are very reliable. However, debris can build up, so regularly use a soft brush to clean the unit. It would be best if you also had the pump serviced yearly to ensure it continues working efficiently. Our heating engineers can replace air filters, too, if required by the manufacturers, ensuring that dirt and pollen doesn’t collect in the system. 

In addition, we'll carry out a sound assessment, which is necessary for compliance with planning requirements. This will ensure that any noise the unit produces doesn't exceed a certain level.

Regular servicing is an essential part of heat pump maintenance. It ensures your system continues to run efficiently and enables our technicians to identify any potential issues before they become a major problem. It also ensures the pump continues to operate safely and efficiently. 

Your service plan will cover any air-source heat pump fitted by our team at Aura Heating, but we can also cover any air-source heat pump made by Samsung, Mitsubishi, Daiken, Grant, Bosch or Vaillant. Speak to our team today to find out if we can cover your appliance. 

With proper maintenance, a heat pump can usually last for 15-20 years. 

While it’s simple and safe to clean the back of your heat pump to prevent debris from building up, getting a professional to carry out servicing is vital. An MCS-certified engineer can ensure minor problems don’t escalate and that the heat pump runs efficiently and safely.  

There are several signs your heat pump needs replacing. These include:

  • A rise in energy bills
  • A drop in efficiency that means it takes longer to heat your rooms
  • Any unusual noises coming from the appliance

If your system needs frequent repairs, this could also indicate you need a new heat pump. Feel free to contact our team if you’re unsure and would like an expert opinion. 

You can expect to pay between £8,000 and £14,000 for air-source heat pump installation. However, there are grants available that can cover up to 100% of the cost, depending on your property and financial situation. Alternatively, the Boiler Upgrade Scheme (BUS) grant of £5000 is available to everyone and we can administer an application on your behalf for this. If you are not eligible for full grant funding, we offer a payment plan that enables you to spread the cost with affordable monthly payments. 

Get in touch with our heat pump experts

To find out more about the air source heat pump guarantee that covers your appliance or for further details on grant funding and installation, get in touch with the team at Aura Heating today. We’ll be delighted to help.  
aura heating team